You have heard the phrase, “Happy wife, happy life”, this also applies to staff. Happy staff are more productive, they stay on the job longer and they support their colleagues more!
Happiness at work is a goal shared by all businesses, but a positive employee experience is about much more than that. The goal is to achieve the positive outcomes that result from having enthusiastic, committed workers. The quality of an employee’s work environment experience serves as a gauge of the company’s culture. Sometimes businesses put more emphasis on happy clients than happy workers. Haven’t you heard of the importance of employee experience?
Would you want to know what they are? Keep on reading if you’re interested in finding out more.
Positive Employee Experience Importance:
1 Greater Participation
There is a wide range of advantages associated with highly engaged employees. To begin with, engaged workers are more likely to increase their output and go above and beyond their job description. These kinds of staff push their productivity levels higher and frequently lead by example, inspiring their coworkers to do the same.
2. Reduced employee turnover
You should try to keep your business’s employee turnover to a minimum. Leavers are costly, have a detrimental effect on client service, and reduce satisfaction among the staff members. Gallup found that companies with high employee engagement had a 21% rise in total income, a 10% increase in customer satisfaction, and a 67% decrease in employee turnover. It’s obvious that enhancing employee experience may significantly improve employee retention.
3. Increased Return on Investment (ROI)
The expenses of a company when people are disengaged are high, but those costs may be reduced when employees are invested in their work. Working on all aspects of the employee experience lifecycle is essential since engagement and experience with the business’ clients are inextricably linked. Gallup’s studies indicate that happy employees may boost customer loyalty and engagement by 10%.
Remember that not everyone can be happy all the time, but an employee’s dissatisfaction with their job should not be the root of it. If so, it’s time to revamp the workplace and the employee experience.