Missed calls cost money. They are a missed opportunity to speak to a customer, or a prospect. They are a missed chance to get that investment that your business needs. They could be a missed chance to build your brand. If your business is reliant on calls, both in-bound and out-bound, you must have strategies in place to manage missed calls, and the simple Call Routing solution is just that!
Even in the year 2023, call routing remains a vital part of communication because of the critical function it plays in directing calls to the correct destination. Call routing is becoming increasingly significant as VoIP, cloud-based phone systems, and unified communications are used more. With an increase in mobile users, having call routing on your mobile saves you time and money and keeps your business going.
So, how does call routing work?
Call routing on smartphones works by employing a cloud-based phone system to handle incoming calls. A consumer dials an organisation’s main number and their call is immediately sent to the smartphone of the most qualified employee, according to predetermined criteria.
To allow for call routing on smartphones, employees’ mobile devices must be linked to a cloud-based PBX. The phone service provider likely offers a mobile app that will enable workers to receive and make calls from their corporate numbers using their personal smartphones. For example, if a customer contacts a sales department’s phone line, the call may be directed to the marketing manager’s phone within work time, and to voicemail outside of office hours. For the same reason, when a customer dials a help line, their call might be sent to the next accessible support representative’s smartphone.
As a whole, call routing on smartphones is a potent tool that enables organisations to guarantee that every client call is answered and sent to the proper person, irrespective of where the employee is geographically situated. Businesses may take advantage of this function by using a cloud-based phone system to enhance their customer service, increase efficiency and productivity, customer service, and simplify their communication procedures.
In addition, call routing has become a crucial tool for managing remote teams and ensuring that the workforce can contact each other and clients despite the continued pandemic and the increase of remote work. In the end, call routing is still a vital part of today’s sophisticated communication networks, and this will likely be the case in the years to come.