We have come a long way from the fixed desk phone with cables laying around the office and people being rooted to their desks for 9hr shifts. Going mobile and adding flexibility into business communications has become the most necessary development in communications in recent times.
In a growing mobile business communications environment, there has been a surge in remote personnel, suppliers and consumers. All stakeholders in businesses are becoming more distributed throughout a broad geographic region especially when COVID-19 left almost everyone with no choice but to stay at home. However, as employers have seen the significance of investing in good communication tools and training, small business communications must consider the expenses of several communication platforms, network reliability, in-house communications infrastructure, and streamlined phone and computer systems – all of which must be user-friendly and manageable. Nowadays, every business needs a phone system in order to connect with all of its stakeholders. To be sure, there are several channels that serve the same purpose (live chat, social media, email, etc.). On the other hand, phones continue to account for 61% of all support encounters.
A business phone system may make communication with consumers easier while also cutting operating costs, boosting security, and increasing productivity. Not only that, but it’s also about consumer communication. Additionally, an office phone system simplifies staff communication, performance reviews, and strategy evaluations. Office phone systems have seen tremendous evolution during the last many years. Modern office phone systems, such as VoIP, make and receive calls via the internet, reducing costs by up to 75%. Additionally, they are incredibly scalable and manageable, making them excellent for developing enterprises.
A really exceptional business phone system will also enable you to do things such as call forwarding, altering your voicemail greeting, and more—all with a few clicks on your online dashboard and without involving your IT team. Hence, it is timely for businesses to have a mobile office phone system as companies can utilise a centralised communication to allow employees to communicate with one another via a single platform that includes phone service, team messaging, conferencing calls, and screen sharing, among other features. It aids in the removal of obstacles that exist among users and their communication instruments.