General

It’s inconvenient to have to contact a company more than once to have a situation resolved. Yet, owing to outdated

There are more expats these days. Travel is easier, moving house is simple. You could get on a plane and

Adjustments regarding how we work, where we work, with whom we work, why we work and the innovations we use

There have been so many changes to the way that people work over these last couple of years. The changes

As we come out of lockdowns and business picks up once more, you may find yourself needing to recruit new

Employees are a valuable asset to any business as, without them, there will simply be no operations and that will

If there is one thing that full time staff and freelancers have in common it is conflict. Conflict with their

Have you ever thought of working with a team of people who have never met, will never meet and just

You may be considering employing a freelancer, but you’re afraid to do so because you’re used to recruiting full-time staff.

One of the main reasons that people look to hire from the growing pool of Freelance workers is the salary

In today’s fast-paced world, speed can be the difference between success and failure. Being the first to make an offer

Voice over Internet Protocol or another telephone number anywhere in the world  may be immediately connected to an incoming call

We can probably relate to the hundreds of complaints that people experience when they call busy customer service lines. One

Calling using Wifi connections is often cheaper than using the mobile networks, however there are huge drawbacks and it should

Whatever your situation, whether you’re an American on vacation or a British citizen wanting to enter the United States, you

Can I have your direct number?  That is a common question that someone might ask who calls your company on

Is it possible that you could have considered making phone calls from your computer using a microphone and specialised software

In the 1980s, cordless phones were first introduced. In the early days of cordless phones, frequencies as low as 27

A pre-recorded voice may communicate with people through a combination of voice and keypad Dual-Tone Multi-Frequency (DTMF) tones, and this

Home working used to be a treat for employees, the chance to work half a day, and spend half a

A digital footprint is the trace of data that you leave behind when you go online and use smartphone apps,

Do you still use your landline? Do you remember the days when you had to take the wall cable around

We are coming up to the Christmas Holidays so we should be thinking of our call handling for out of

Over the last decade, cloud computing has grabbed the attention of nearly all sectors that use computer systems for their

One of the most useful technologies in the world of computing is “putting everything onto the cloud”, otherwise known as

VDI (Virtual Desktop Infrastructure) is a new tech that allows for the creation of a virtual environment on a remote

Virtual desktop infrastructure (VDI) is a desktop virtualisation technology that runs and manages a desktop operating system, typically Microsoft Windows,

VoIP, or Voice over Internet Protocol, has simplified and reduced the cost of our communications. The days of costly phone

On a regular basis, we used a variety of cloud computing services via the internet, both knowingly and unknowingly. Google

More people are seeing the need and the benefits of having multiple phone numbers in use at the same time.